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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable to View Submission Attachments from iPad

    Asked by ztmanjot on May 28, 2014 at 08:11 AM

    I granted permission to a client to view submissions for the Personal Information Checklist Form I created. They are unable to view the uploaded images from the form reports in the administrative area when they use their iPad. Is there a work around for this issue? The error message they are seeing is:

    Attachment Unavailable
    This attachment may have been removed or the person who shared it may not have permission to share it with you.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 28, 2014 at 09:23 AM

    We are truly sorry for any inconveniences caused by this issue.

    As I cannot reproduce this problem on a computer browser, is it okay to assume that this error othat's when using JotForm's iOS app?

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    Answered by ztmanjot on May 28, 2014 at 09:31 AM
    Yes...that is correct.
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    JotForm Support

    Answered by NeilVicente on May 28, 2014 at 09:50 AM

    Thank you very much for the confirmation.

    I have submitted a bug report ticket to our developers so this problem can be met with a proper resolution.

    In the meantime, I'd suggest creating a password-protected grid report as a workaround.