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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to allow user to remove incorrect file attachments?

    Asked by jricheson on May 28, 2014 at 08:40 AM

    Is there a way for the person completing the form to remove an attachment if they select the wrong file and then add the correct file?

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    JotForm Support

    Answered by ashwin_d on May 28, 2014 at 09:55 AM

    Hello jricheson,

    I am not sure if I have understood your question correctly.

    Do you want to change the file attachment while the user is still filling up the form or you want to change the attachment after the form is submitted?

    If you want to change the file attachment while user is still filling up the form: You can simply click on the "Choose File" button of your file upload question and change the selection.

    If you want to change after the form is submitted: Yes it is possible to change the file attachment but you will have to edit your submission. If you want to allow your form submitter to edit their submission data, here are the steps you should follow:

    1. Add an auto-responder in your form. Check this guide:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    2. Add {edit-link} tag in the content of your auto-responder email template. Please check the screenshot below:

    Once your user submit the form, they will receive the auto-responder email with the edit link. Clicking on the edit link will open the same form with submitted data which can be changed by user. The following guide should help you:  https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by MHU on January 09, 2015 at 03:37 PM

    What if the user wants to just delete the attachment altogether, before submitting? For example, for an optional attachment, the user selects a file to attach, but before clicking <submit> decides she doesn't want to send that file; is there a way she can delete it?

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    Answered by raul on January 09, 2015 at 04:34 PM

    Yes, this is possible.

    If you are using a single file upload field then the user can click on the Select File button again and choose a different file or click on the Cancel button to clear the field.

    If you're using a multiple files upload field then the user can click on the "X" button that shows up when you hover the mouse cursor over the file you want to delete from the field.

    Hope this helps.

    Let us know if you have further questions.