What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to cancel my subscription effectively immediately.

    Asked by cr3250 on May 28, 2014 at 10:34 AM

    I would like to cancel my subscription effectively immediately.   When I try to do this on my own I get an error.   Can you please cancel my subscription.

  • Profile Image

    Answered by EliezerN on May 28, 2014 at 11:42 AM

    Please note that since you purchased your subscritpion through Paypal, you need to cancel the subscription from your Paypal account. To do it please follow these steps:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-23L35290ES0069009)

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay on Economy status until the time you have paid for expires.

    Please inform us if you need further assistance with this query.

    Thanks