I recently upgraded my account but my forms still got disabled - please reactivate them!

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    Michael Cullen 
    Asked on May 28, 2014 at 10:58 AM

    In response to warning about going over quota, I upgraded to JotForm Premium Monthly on Sun 25/05/2014 at 13:01 UK time. However today (28/05/2014 at 15:25 UK time) I got an email saying my forms have been disabled - which sadly is true. Please reactivate them! Or if there is a problem please tell me. Thank you.

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    Answered on May 28, 2014 at 12:13 PM


    I found your subscription in our records, unfortunately, it was not applied to your account michaelcullen because you did not provide your Jotform account username.

    So, we canceled your Premium Monthly subscription (INT140525-2118-14480) as it was not applied to any account, and then, we requested a refund for you. Kindly expect to receive the money within a time frame of 5 to 10 days.

    I also reactivated your account michaelcullen so that you can proceed to reupgrade your account. You can reupgrade your account from the Upgrade/Billing section of My account page, here are the steps (note that you have to be logged into your account):

    Or you can go directly to the Upgrade/Billing page by clicking on this link: https://www.jotform.com/myaccount/billing

    Please keep in mind that to reupgrade you have to be logged into your account, and also make sure to provide your Jotform Login Name while upgrading.

    Inform us if you need further assistance with this query.


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    Answered on May 28, 2014 at 12:51 PM
    Thank you. I have made the payment again and I can see that the forms are active. Normally when I log in at http://www.jotform.com/ it accepts my username as Michael@i-escape.com (or michaelcullen) so I am surprised it did not work when I did the billing upgrade. Anyway, problem solved.

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    Answered on May 28, 2014 at 02:13 PM

    Email address and username should work when logging into your account. Anyway, we're glad that everything is now resolved.

    If you require any further assistance, feel free to contact us.