What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying to add several products to my form and will not work properly

    Asked by NiagaraMedics on May 28, 2014 at 12:18 PM

    I created a new purchase order form and I get so far and then it will not work giving me obscure numbers beside the item that will not allow the form to caluculate or no check box.  What am I doing wrong? 

    Thanks

    Syl

    Page URL:
    http://form.jotformpro.com/form/41367751608964

    and order form purchase order form purchase check
  • Profile Image

    Answered by Carina on May 28, 2014 at 01:34 PM

    I cloned the form, removed and added new payment methods and the problem remained:

     

    I forwarded this situation to our developers so they can analyse it better. They will notify you via this thread once they have an update on this.

    Let us know if further support is needed.

    Thank you

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 29, 2014 at 06:59 AM

    Fixed.

    Sorry for the inconvenience.

  • Profile Image

    Answered by NiagaraMedics on May 29, 2014 at 12:35 PM

    Thankyou but now the form is only showing some of the selections for my t shirts sizes it only shows the first two sizes instead of all 7 sizes.  Not sure why it is doing this. 

  • Profile Image

    Answered by Carina on May 29, 2014 at 02:37 PM

    I added this information to our ticket so our developers can look better into it.

    Thank you for your understanding.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 29, 2014 at 10:01 PM

    The problem was caused by the custom CSS you have injected to your form, specifically this part:

    .form-product-item {
    position: relative;
    height: 100px !important;
    width: 610px !important;
    margin-bottom: -2px;
    }

    You have set a fixed height to the line items, causing the other size options to be permanently hidden.

    Kindly remove this code from your form so that your size options will not be hidden.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 29, 2014 at 10:20 PM

    You can also just set the products with subproducts as 'Required' so they are always open,

     

    then set a minimum height for the line items, so that your images are fully displayed always.

    .form-product-item {
    position: relative;
    min-height: 100px !important;
    width: 610px !important;
    margin-bottom: -2px;
    }

    Here's how the form should look thereafter

    http://form.jotformpro.com/form/41488277336969?