What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The data of some fields is not being added to the Google Spreadsheet

    Asked by dudiack on May 28, 2014 at 12:41 PM

    Hi. I am having an issue. Part of the google spreadsheet that my form is integrated into is not being filled from the form.

  • Profile Image

    Answered by EliezerN on May 28, 2014 at 02:17 PM

    Could you please let us know if this is the form you are having troubles with? https://www.jotform.com/form/33175264133954

    I cloned it, built the integration and send some tests, and I found that the fields that were not populated are the fields with the labels #Amount of Miles/Points. If "Other", please specify program type

    So, upon further investigation I found that the issue is caused by the similarity among the label of the fields. Once I change a bit the labels it started populating the data:

    Changing the labels:

    As you can see I changed the numbers by letters. That way the labels/fields will differentiate.

    Then, I remove the integration and rebuild it and the result was the the entries are now automatically added to the spreadsheet:

    So, please follow the same workaround to get the integration working correctly.

    Inform us if you need further assistance with this query.