What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    duplicated and changed form, resave, still problem

    Asked by handsofhopedana on May 28, 2014 at 12:53 PM

    I duplicated my foster applicaiton form and changed a bunch of the questions to make it an adoption form. it appears fine on our web site, fills in and submits fine,but comes to our email as the old foster form! not sure why. tried removing it, copying the html code again, embedding again, and still an issue. please help very important and i'm lost

    Page URL:
    http://www.handsofhoperescue.com/#!adoptapp/c10tf

    problem and web site site email
  • Profile Image

    Answered by Carina on May 28, 2014 at 01:58 PM

    It is also necessary to edit the email notification. Perhaps the best solution is to delete the old one:

    And to create a new one.

    Please let us know if the problem persists.

    Thank you

  • Profile Image

    Answered by handsofhopedana on May 28, 2014 at 09:08 PM

    That is not an option. I want to keep BOTH FORMS. Why would editing the email notification make a difference? The form shows correctly but then i fill it in and it is somehow the other form that I used as a template for this new form (which is so similar I do not want to start from scratch).

     

    One is a foster applicaiton, one is an adoption applicaiton. Am I not going to be able to use two jot forms on our web page???

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 01:46 AM

    Hello handsofhopedana,

    If I understand your question correctly, the cloned form still send you submission email with the old template question. Is that correct?

    Please be noted that when you edit your form's notification email alert it becomes dirty. That means any changes you make to your form will not be reflecting in your notification email template. You will have to manually make the changes in the email template as well.

    You must have the email alert edited of your main form and when you cloned the same email alert must have been copied to cloned form as well. Since it was already edited, the changes you made to your cloned form are still not reflecting.

    You do not have to delete form, you need to just delete the notification email alert of the cloned form and add a new email alert. Following guides should help you:

    Delete existing email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by handsofhopedana on May 29, 2014 at 08:11 AM
    Got it fixed. ..Thanks!
    Sent from Yahoo Mail on Android
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 08:19 AM

    Hello handsofhopedana,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!