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    I cannot access my submissions again it says that my internet explorer is bad . I don't have internet explorer I have Firefox.

    Asked by starscoop on August 12, 2011 at 03:33 PM

    This happened before and lasted a while but after many emails to you it resolved . BUt I cannot go to the submissions and open them . it shows that they are there and they are coming through on the private email but I can;t get them on the site to let me read or open them. On the Jot form site is where the problem is. on your website. when I try to retrieve the submissions forms.

    Thanks for your help ,


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    Answered by allanftd on August 13, 2011 at 12:38 AM

    Hi Denise,

    We apologize for the inconvenience. For us to investigate further, could you please advise if there are any error message that appeared when you tried to access the submissions? Kindly send a screenshot if possible and also describe the step-by-step procedure that you did prior to getting this error.

    At times, it may also help if you clear your web browser's cache.

    We'll await your response. Thank you for using JotForm!