What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has now been disabled and I have no idea why! I even paid a monthly fee and it still is...any suggestions?

    Asked by jencoombes on August 12, 2011 at 05:06 PM
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    JotForm Support

    Answered by NeilVicente on August 12, 2011 at 05:55 PM


    I checked your account details and found that it is in active Premium status. Your account only has one form and, on my end, it displays alright and is not disabled at all.


    Is this the form you were talking about? Do you have it embedded somewhere? May we know the URL of the exact page where it is embedded, if at all?

    We'll be looking forward to your prompt response. Thanks!