Automatic delete of images

  • Brian
    Asked on March 13, 2022 at 8:27 PM

    Hi.

    I'm using your service to send pictures to an email after form submission.

    I just realised that you're limiting upload data so much that it didn't work for more than a few hours.

    Is there a way to email the pictures, but automatically delete them after submission so that it doesn't count for so much data?

  • Israel JotForm Support
    Replied on March 13, 2022 at 10:44 PM

    Hello Brian,

    Thank you for reaching out to Jotform Support. We do have the "Auto Delete Submissions" app which you can take advantage of, to auto-delete the submissions as soon as it is received. This will delete the submissions and also the attached uploads linked to each submission. 

    I hope this works out for you.

    Kind regards,

    Israel

  • brian.altona
    Replied on March 13, 2022 at 10:57 PM

    That sounds perfect. Thank you

  • brian.altona
    Replied on March 14, 2022 at 5:52 PM

    Looks like that doesn't work. I guess it's deleting the entries, but jotform are still counting the data as uploads.

  • Israel JotForm Support
    Replied on March 14, 2022 at 8:42 PM

    Hello Brian,

    Thanks for reaching out to us! Please delete submissions from Trash permanently as shown below to free up space.

    1628545577 6111a229794dc  Screenshot 10

    Related guide: How-to-delete-form-submission-data#deletepermanently

    Should you have any further inquiries, we will be more than happy to help.


  • brian.altona
    Replied on March 14, 2022 at 11:54 PM

    Thanks. It's empty.

    I think it's already exceeded, so it's not clearing.

    I clean trash and cache. There's no held data but still saying i need to upgrade

  • Israel JotForm Support
    Replied on March 15, 2022 at 1:55 AM

    Hi Brian,

    Thank you for reaching out to Jotform Support. We apologize for the inconvenience that this has caused you. Unfortunately, there is now way yet to email the pictures, and automatically delete them after submission .

    I will forward this to our developers so they can check it further. Maybe they can create an option to email the pictures, and automatically delete them after submission so that it doesn't count for so much data

    We will contact you again once we receive any updates from the backend team. I hope this helps. Thank you!

    Kind regards,

    Israel

  • Scott JotForm Developer
    Replied on May 24, 2022 at 4:53 AM

    Hey Brian,

    We have updated the Auto-delete submissions app and it is now a native feature that you can reach from Form Builder, Tables, and Inbox products.

    https://www.jotform.com/features/auto-delete-submissions/

    Please give it a try and let us know how it went,

    Cheers!

  • brian.altona
    Replied on May 24, 2022 at 8:46 PM

    That's awesome. Thanks so much guys. Trying it and I'll let you know how it goes.

    Brian

  • Israel JotForm Support
    Replied on May 24, 2022 at 11:53 PM

    Hi Brian,

    Great! Give it a try and let us know how it goes. On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.

    Let us know if there’s anything else we can help you with.