What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder email isn't working.

    Asked by skytownbk on May 28, 2014 at 11:41 PM

    Hi there, I've tried many times, but I can't get the autoresponder email to work.

    I've tried cloning it, but my "SH Guest" email simply won't send.




    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 03:46 AM

    Hello Jef,

    The form URL which you have mentioned above seems to have been deleted already. Upon checking, I found that the form is still in the "Trash" folder of your account.

    Are you having issue with any other form? Can we restore this form and check if there is any problem with the autoresponder email alert you have added.

    We will wait for your response.

    Thank you!