What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT Account Upgrade NOT working

    Asked by HUMMERGUARD on May 29, 2014 at 12:04 AM

    Hi I upgraded my account today and nI just got complains from customers that claiming the forms are NOT working.

    I loged in to my account here and its shows that the Form is disabled. please see details below:


    Thank you for your order!

    Your order is currently processing. You will receive additional information via a separate email.

    Charges will appear on your bill as: FS *JotForm


    sharone wittner
    2351 e69th st
    New York 11234
    United States


    Order ID: INT140528-8279-63591


    JotForm Premium Monthly

    $9.95 Monthly


    Total: $9.95


    JotForm Support

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 04:27 AM


    I did check your payment details and found that you have not mentioned your username while making the subscription payment.

    I have taken care of this issue and upgraded your account to premium monthly subscription.

    Thank you!