What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
URGENT Account Upgrade NOT workingAsked by HUMMERGUARD on May 29, 2014 at 12:04 AM
Hi I upgraded my account today and nI just got complains from customers that claiming the forms are NOT working.
I loged in to my account here and its shows that the Form is disabled. please see details below:
Thank you for your order!
Your order is currently processing. You will receive additional information via a separate email.
Charges will appear on your bill as: FS *JotForm
2351 e69th st
New York 11234
Order ID: INT140528-8279-63591
JotForm Premium Monthly
account upgrade JotForm style size table
I did check your payment details and found that you have not mentioned your username while making the subscription payment.
I have taken care of this issue and upgraded your account to premium monthly subscription.