What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Want to cancel the subscription and roll back to free plans

    Asked by himansshuhsingh on May 29, 2014 at 04:44 AM

    Dear Jot Form Team,

    our usage of Jot Form is very minimal these days, so want to downgrade to free plan for next few months to save on cost.

    I tried downgrading the account and got some error.

     

    Please downgrade my account to free plan 

     

    thanks

    plans and next thanks my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 07:02 AM

    Hello himansshuhsingh,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!