Want to cancel the subscription and roll back to free plans

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    Asked on May 29, 2014 at 04:44 AM

    Dear Jot Form Team,

    our usage of Jot Form is very minimal these days, so want to downgrade to free plan for next few months to save on cost.

    I tried downgrading the account and got some error.


    Please downgrade my account to free plan 



  • Profile Image
    Answered on May 29, 2014 at 07:02 AM

    Hello himansshuhsingh,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!