Submission emails not coming through

  • Profile Image
    HaukeAcme
    Asked on May 29, 2014 at 07:39 AM

    Delivery to the following recipient failed permanently:

     

         hauke@acmegraphics.co.za

     

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain acmegraphics.co.za by acmegraphics.co.za.inbound10.dotnetwork2.co.za. [41.77.56.12].

     

    The error that the other server returned was:

    554 Denied [5d917835.0.3086102.00-2332.5156198.s11p02m015.dotnetwork2.co.za] (Mode: normal)

     

    ----- Original message -----

     

    X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

            d=1e100.net; s=20130820;

            h=x-gm-message-state:date:to:from:reply-to:subject:message-id

             :mime-version:content-type:content-transfer-encoding;

            bh=hK8n0fKMFHWe0qq0JEwM6jEB++BVNRO6paiIUL3Wlmg=;

            b=WEmudx4IhNUJ43IvCJ4zAP7BWYuCDtrX96S2/RnjCL4pj8tT1WiBWxoAxQmf+7hI3D

             Y0EeMh1oDzIqFoccKndGHn1GzRxuZbBEP35txevDRo7IHoY826i1EbwRbPTVSDPSqyml

             Nu8dn2QyH4mJFKwVmI+EM89KSJMw1skiyXxeNWK94x/OA/0W6j7ccGm0bEYb5+2ykAJn

             Li3nrFzhETo2qlJQZA+C8q390X2jbsrbm5O35qWGeN86lKo7hYlkrSxRSue1yKW9lFE/

             Jl0SU78jc4OKMwakbVzYjJQ94LUVPu01Cgv8D1Zsm+IluSer417/WUo0ObF8sVrA8bNb

             Avxg==

    X-Gm-Message-State: ALoCoQl3F9/Tf1+nCCqaNZl56tlmZ/doBEhSKMQxV5mOK7APL1ifXDRWY8W2UzLBeoFi2k22cdiA

    X-Received: by 10.60.231.134 with SMTP id tg6mr7431966oec.84.1401362898590;

            Thu, 29 May 2014 04:28:18 -0700 (PDT)

    Return-Path: <art@hdflexorepro.com>

    Received: from submit.? (us-app2.jotservers.com. [23.29.113.206])

            by mx.google.com with ESMTPSA id xg9sm1189262oeb.17.2014.05.29.04.28.18

            for <hauke@acmegraphics.co.za>

            (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);

            Thu, 29 May 2014 04:28:18 -0700 (PDT)

    Date: Thu, 29 May 2014 07:28:17 -0400

    Return-Path: <art@hdflexorepro.com>

    To: hauke@acmegraphics.co.za

    From: =?UTF-8?B?SERGbGV4b1JlcHJv?= <art@hdflexorepro.com>

    Reply-To: art@hdflexorepro.com

    Subject: Files Uploaded to HDFlexoRepro

    Message-ID: <af94cdd0d8ef72247584f93f4d26fd7b@submit.*>

    X-Priority: 3

    X-Mailer: PHPMailer

    X-Related-UserName: HaukeAcme

    X-Related-Last-Form-ID: 41454515122546

    X-Related-Submission-ID: 267172097056486803

    X-Related-IP: 41.193.56.50

    X-Related-FormID: 41454515122546

    MIME-Version: 1.0

    Content-Type: multipart/alternative;

                    boundary="b1_af94cdd0d8ef72247584f93f4d26fd7b"

    Content-Transfer-Encoding: 8bit

     

     

     

     

                                   

     

     

     

     

     

     

     

                                   

                                   

                                   

     

     

     

     

     

     

     

                                   

     

     

     

     

    Question                            

    Answer                               

     

     

     

    What do we call this project?                     

    sfsdfs                   

     

     

     

    Your e-mail                        

    hauke@acmegraphics.co.za                       

     

     

     

    What do you want us to do?                      

    DTP/Proof/Step/Rip: 1bit+AI+PDF                          

     

     

     

    Files Uploaded

                                   

    Raleway.JPG                     

     

     

     

     

                                   

                                   

     

     

     

                                   

                                   

                                   

     

     

     

     

                                   

     

     

     

                                   

     

     

     

     

     

     

     

     

     

  • Profile Image
    jonathan
    Answered on May 29, 2014 at 09:24 AM

    Hi,

    Can you please create a new Notification Email on your form http://www.myjotform.com/form/41454515122546

    Follow this user guide -Setting-Up-Email-Notifications

    When I did a test submission on your form, I encountered an error in the email log.

    /var/log/jotform/remoteSmtpEMAIL.log:[29/May/2014:09:14:31 -0400]  remote SMTP to support@jotform.com from art@hdflexorepro.com Last-Form-ID :  IP :  Form-ID: 41454515122546

     

    The current Notification Email must have been corrupt already. Creating new notification email will make sure that the email notifier is up to date.

    Inform us if issue persist.

    Thanks!