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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't upgrade for some reason

    Asked by Tom Marshall   on May 29, 2014 at 10:54 AM
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    JotForm Support

    Answered by ashwin_d on May 29, 2014 at 01:17 PM

    Hello Tom,

    I'm sorry for the trouble caused to you.

    Are you getting any error message when you try to upgrade your account? I just checked and the upgrade button of our pricing page works as expected.

    Upon checking your account "marshalltkd", I found that you have successfully upgraded your account to premium monthly subscription today.

    It seems your issue is already resolved.

    Thank you!