What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Matrix data not transferring to google spreadsheet

    Asked by VervetRage on May 29, 2014 at 12:39 PM

    Hi, my form uses matrix questions to get personality data from participants on agree-disagree scales. Data from the matrices aren't piping through to the google spreadsheet like the rest of the data. not a huge issue as the data appears on the individual submisison pdfs, but ... would be a hassle to have to manually enter. Data currently being gathered so don't want to take form down... can you advise?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 29, 2014 at 03:02 PM

    Thank you for contacting us.

    Please add some titles to your Matrix fields and then re-integrate the form with the Google Spreadsheet service. I think that you will need to use different titles to be able to accept the data on the spreadsheet.

    It should fix the problem.

    If you need any further assistance, please let us know. We will be happy to help.