I have had several people say they could not enter the information on the Viewpoint 46 application. one person on a Mac and two on a PC

  • Profile Image
    burtrj
    Asked on May 29, 2014 at 12:47 PM

    this is an application for entering a national art competition. I have tested it on two computers and show no problems. Last year I used the same basic form but did have problems with Mac users being unable to use it but the problem was corrected. Any suggestions? the application is found in the website - http://www.viewpointcincinnati.com/    thank you, Ray Burt, rayburt@live.com

  • Profile Image
    TitusN
    Answered on May 29, 2014 at 02:58 PM

    Hello,

    I also experienced the same as your users - I tried entering values on the form - but could not - the raw form URL seems to work as expected though - so it might be the way in which you have shared the form on your website. 

    This is due to script coflicts  - though some browsers may overcome them - some may not.

    Please try embedding the form using the Iframe embed method - then let us know so that we can test it against all platforms.

    Looking forward to your response.

  • Profile Image
    burtrj
    Answered on May 30, 2014 at 03:21 PM

    Thank you for the information, I have embedded the form per your suggestion using the Iframe.
    from my computers everything is working and the form is accessible.

    http://www.viewpointcincinnati.com/on%20line%20application.htm

    I would appreciate If you could re-check it again.

    Many thanks,
    Ray burt

    Date: Thu, 29 May 2014 14:58:31 -0400
    To: rayburt@live.com
    Subject: Re: I have had several people say they could not enter the information on the Viewpoint 46 application. one person on a Mac and two on a PC
    ...