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    I have had several people say they could not enter the information on the Viewpoint 46 application. one person on a Mac and two on a PC

    Asked by burtrj on May 29, 2014 at 12:47 PM

    this is an application for entering a national art competition. I have tested it on two computers and show no problems. Last year I used the same basic form but did have problems with Mac users being unable to use it but the problem was corrected. Any suggestions? the application is found in the website - http://www.viewpointcincinnati.com/    thank you, Ray Burt, rayburt@live.com

    Page URL:

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    JotForm Support

    Answered by TitusN on May 29, 2014 at 02:58 PM


    I also experienced the same as your users - I tried entering values on the form - but could not - the raw form URL seems to work as expected though - so it might be the way in which you have shared the form on your website. 

    This is due to script coflicts  - though some browsers may overcome them - some may not.

    Please try embedding the form using the Iframe embed method - then let us know so that we can test it against all platforms.

    Looking forward to your response.

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    Answered by burtrj on May 30, 2014 at 03:21 PM

    Thank you for the information, I have embedded the form per your suggestion using the Iframe.
    from my computers everything is working and the form is accessible.


    I would appreciate If you could re-check it again.

    Many thanks,
    Ray burt

    Date: Thu, 29 May 2014 14:58:31 -0400
    To: rayburt@live.com
    Subject: Re: I have had several people say they could not enter the information on the Viewpoint 46 application. one person on a Mac and two on a PC
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    Answered by EliezerN on May 30, 2014 at 05:03 PM

    Hi Ray,

    I checked your form but it seems that it is not working properly yet, I could not click on the fields to fill them out. So, upon investigating a bit deeper I found that a transparent div element is overlapping your form and that is why it is not possible to fill it out.

    So, to fix the issue please add the atributte z-index:-2; in the style section of the div element, you need to do it from the HTML file of the code of your page or from the web site builder if you are using one. So, at the time of inspecting the code on the browser it must look this way:

    Once you perform that change, the form should work with no issues.

    Please inform us if you need further assistance with this query.