What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do people have to sign up with jotform to see form on Jotform Tab?

    Asked by Mbleseri on May 29, 2014 at 03:21 PM
    Do people have to sign up with jotform to see this form? When my friends click the tab they receive a signup jotform!

    This is a re-post of a comment on How to Add A Form to Your Facebook Page

  • Profile Image

    Answered by BryanPaulo on May 29, 2014 at 04:58 PM

    Thank you for contacting us.

    No. They don't have to sign up to JotForm to fill out the form. Everyone who can view your page will be able to see and fill out the form.

    Let us know if this answers you question.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 29, 2014 at 07:56 PM

    Please disregard the previous answer.

    I think you are right, I will be reporting this to our developers so they can correct this problem.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 29, 2014 at 08:12 PM

    Actually, making more tests, I can see it should not send you to Jotform Sign up page,you need to open the page in an Incognito window (at Chrome) or clear your browser's cache.

    Please test this FB page, find the Contact US tab


    It should show you the form rather than the sign up page

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 30, 2014 at 03:49 AM


    It redirects you to JotForm's login page, because you're the admin of the facebook page. 

    It gives you the ability to use Gear icon on left side that you can easily change the embedded form from your forms without going back to JotForm.

    Behaviour changed, we will not redirect you to JotForm login, but if you're logged in on JotForm, it will show the Setup (Gear) icon.

    If you have any further questions, please let me know,

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by RaveWolf on May 30, 2014 at 06:26 AM


    Just an observation, in case it was missed or overlooked... The requester did state the following... "When my friends click the tab they receive a signup jotform! ". Not "When I...".

    Please accept my apology if I have misinterperated something somewhere!.

    @Jeanette - I did a test myself from your link and it worked fine for me. It showed me the form.

    @Mbleseri - If you like, I can test the link for you as a complete outsider with no connection.

    (I will never be offended if you decline. I will understand and respect. Just helping wherever I can!)



  • Profile Image

    Answered by KadeJM on May 30, 2014 at 09:39 AM


    As our Developer above you had previously stated that was the case at first. We've now corrected the way the JotForm Tab behaves so that if you are an admin of the page and are logged into your JotForm Account at the same time it will now just show a gear icon linked to the Tabs Control Properties. As far as I can tell it looks like this has been fixed since I did not get redirected when testing it further. And also, thanks for the extra input as well as lending a hand. ;0)


  • Profile Image

    Answered by dealdecoa on September 07, 2014 at 07:14 AM


    Please urges me to rename the incoming mail, do not tell "JotForm" but that refers to bone quin who send the form is filled, if it could be the title of the form that is best
    thank you very much
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 07, 2014 at 01:22 PM

    @dealdecoa, your concern has been moved and will be addressed in a separate thread to assist you better.