Google Spreadsheet stops syncing

  • Profile Image
    nathan.harding
    Asked on May 30, 2014 at 02:39 AM
    Hello,
    Thank you for your response.
    I have cleared the cache and have re-integrated. But the Jotform data is still not populating the Google Spreadsheet (but it was working up until earlier today).
    I also notice you have another help ticket on this topic for another user.
    Thanks, NATHAN.
  • Profile Image
    EltonCris
    Answered on May 30, 2014 at 02:40 AM

    Hi Nathan,

    I have now raised this to our developers. As soon as this is fixed, we will inform you here right away.

    Thanks and apologies for any inconveniences this has caused.

  • Profile Image
    EltonCris
    Answered on May 30, 2014 at 03:02 AM

    The problem related to Google Spreadsheet not syncing is now fixed. Kindly check on your end.

    If the issue persists, it may require re-integration. Please re-integrate your form to Google Spreadsheet, it should be working fine by now.

    Thank you for your patience!

  • Profile Image
    nathan.harding
    Answered on May 30, 2014 at 03:11 AM
    Hello
    Yes this is now resolved.
    Thank you.
    ...
  • Profile Image
    nathan.harding
    Answered on June 02, 2014 at 05:21 AM
    Hello Elton,
    We have an additional related problem.
    The following fields (interred into the form from your pre-made library) do not populate into Google Spreadsheets:
    [cid:image001.png@01CF7E86.56F94D50]
    But the other fields do auto-populate.
    How can this be resolved?
    Thanks.
    Regards, NATHAN.
    ...
  • Profile Image
    ashwin_d
    Answered on June 02, 2014 at 09:04 AM

    Hello Nathan,

    As suggested by my colleague earlier, have you tried re-integrating your form with google spreadsheet again? Please remove the existing integration you have in your form and integrate it again. See if that solves your problem. 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    nathan.harding
    Answered on June 12, 2014 at 05:21 AM
    Hello Elton,
    This synching issues has re-occurred.
    Google spreadsheets are no longer receiving any data from Jotform.
    Regards, NATHAN.
    ...
  • Profile Image
    Jim_Rank
    Answered on June 12, 2014 at 10:49 AM

    Hi nathan,

    Please accept my apologies for the inconvenience caused to you.

    I have informed about your issue to our back-end developer and also informed that you had such problem before some-days. They'll resolve it as soon as possible.

    You'll be notified when they will  fix it.

    Thanks for your patience.

  • Profile Image
    alp_deniz
    Answered on June 17, 2014 at 12:14 AM

    Hello Nathan,

    I have integrated your form ('Enquiries and Bookings') and tested it with 3 more submissions, it worked as expected.

    Could you please help us recreate the issue?

    Which form stops syncing? Which particular field does not update? 

    Thank you for your help

    Kind regards

  • Profile Image
    nathan.harding
    Answered on June 17, 2014 at 08:24 PM

    Hello

     

    As per the last time we had this same issue (per attached), none of the Jotform fields now appear in the Google Spreadsheet.

     

    All new Jotform data suddenly stopped populating in the Google Spreadsheet 6 days ago.

     

    Your tests have not appeared in the Google Spreadsheet.

     

    As you can see below, the last data to appear in the Google Spreadseet was 6 days ago:

     

     

    Regards, NATHAN.

     

    From: JotForm [mailto:noreply@jotform.com]
    Sent: Tuesday, 17 June 2014 12:14 PM
    To: Nathan Harding, DISCOVER AUSTRALIA HOLIDAYS
    Subject: Re: Google Spreadsheet stops syncing

     

    A new response has been received:

    JotForm

    Answered by alp_deniz

    Hello Nathan,

    I have integrated your form ('Enquiries and Bookings') and tested it with 3 more submissions, it worked as expected.

    Could you please help us recreate the issue?

    Which form stops syncing? Which particular field does not update? 

    Thank you for your help

    Kind regards

     

    View this thread on JotForm Support Forum Unsubscribe

  • Profile Image
    nathan.harding
    Answered on June 17, 2014 at 08:31 PM

    Hello
    As per the last time we had this same issue (per attached), none of the Jotform fields now appear in the Google Spreadsheet.
    All new Jotform data suddenly stopped populating in the Google Spreadsheet 6 days ago.
    Your tests have not appeared in the Google Spreadsheet.
    As you can see below, the last data to appear in the Google Spreadseet was 6 days ago:
    [cid:image001.png@01CF8ACE.BA146AB0]
    Regards, NATHAN.
    ...
  • Profile Image
    alp_deniz
    Answered on June 18, 2014 at 02:46 AM

    Could you please provide the form with the issue and share the document after integration, so that we can observe actions and states?

    Thank you.