What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I cancel my subscription?

    Asked by GinaCalzaferri on May 30, 2014 at 08:47 AM

    I can't figure out how to cancel my subscription.  Please tell me how! 

    I don't want to be charged for another month.

    Please respond.  

  • Profile Image

    Answered by EliezerN on May 30, 2014 at 11:05 AM


    Please let me inform you that we already canceled your Economy Monthly subscription with the Order Reference #79836226 for you. So, you do not need to do anything else now. You will not be charged again for future months and your account will remain in paid status until the date you paid for expires, the date below:

    User GinaCalzaferri is scheduled to downgrade.

    Date: 2014-06-12 

    Reason: CANCEL

    So, since you purchased the subscription through BlueSnap (Plimus) one of our payment processors, all you had to do to cancel your subscription was to go to the Billing section of My Account page of your account on this link: http://www.jotform.com/myaccount/billing

    Then you needed to click on Plans and switch to Starter (FREE) Plan, then your subscription was going to be canceled. But we already did it for you.

    Kindly let us know if you need further assistance with this query.