What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I had asked to cancel my account, but you're still charging me.

    Asked by Gloria  on May 30, 2014 at 10:14 AM

    Cancel my account and reverse the $9.95 charge that went through today 5/30/14 for $9.95!

    Gloria

    my account charge and cancel subscription cancelled
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 30, 2014 at 11:59 AM

    I tried to find this request of yours, but I am unable to locate such a request. I found your email seems to be associated with username " ksleeps42 " where I only found this thread here that was asked back on the 6th. We replied, but there was no response back so I do apologize if you had missed it.

    Anyhow, I have gone ahead and reversed the most recent charge and you will not be billed again.

    Lastly, As a reminder I would like to inform you that in the future you can easily cancel this yourself if you ever need to ahead of time by going to plans or your billing tab in your account and clicking on the Free Plan's " Downgrade " button.