Account has been suspended

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    smartsales
    Asked on August 13, 2011 at 01:03 PM

    I have a free account that is only a few days old and has 3 forms.  We have tested them only a few times.  The account has been suspended for violation of TOS, perhaps phishing. 

    I don't know what this is about.  All forms had Captcha code.

    Tell me how to correct this please.  Email isn't workng!

  • Profile Image
    yasinco
    Answered on August 13, 2011 at 02:39 PM

    Almost Every Time You Open An Account It Does That. It Happend To Me Too.

    And They Reavtivated My Account Too.

    Follow These Instructions: 

    1. Make Sure None Of The Forms Have All Capitals

    2. Make Sure The Forms Have No Words Like: Login Signin Logout Signout

     

    If That s Not The Case Contact Them Asking To Un Suspend Your Account At:

    http://www.interlogy.com/contact.html

    They Will Unlock It Within 24 Hours.

    ____________________________________________________________

    I HOPE THIS HELPS

    Sincerely, Yasin Co Productions International Inc Tech Team 5

    WWW.YCPRODUCTIONS.TK

    WWW.YASINCOPRODUCTIONSINTERNATIONALINC.TK

  • Profile Image
    liyam
    Answered on August 13, 2011 at 02:44 PM

    Hello smartsales,

    If I'm not mistaken, your account was one of those that I have reactivated recently.  Your account is already active.  You may also read the email that I recently sent so to understand what caused your account to being suspended.

    I also agree with yasinco, forms that have all capital letters may seem to look like a spam, a login form is always being suspected for phishing as JotForm does not have a login capability on the forms created by users.

    If you have other questions  or concerns, please do let us know.

    Thanks,

    Liyam