- smartsalesAsked on August 13, 2011 at 01:03 PM
I have a free account that is only a few days old and has 3 forms. We have tested them only a few times. The account has been suspended for violation of TOS, perhaps phishing.
I don't know what this is about. All forms had Captcha code.
Tell me how to correct this please. Email isn't workng!Page URL:
- yasincoAnswered on August 13, 2011 at 02:39 PM
Almost Every Time You Open An Account It Does That. It Happend To Me Too.
And They Reavtivated My Account Too.
Follow These Instructions:
1. Make Sure None Of The Forms Have All Capitals
2. Make Sure The Forms Have No Words Like: Login Signin Logout Signout
If That s Not The Case Contact Them Asking To Un Suspend Your Account At:
They Will Unlock It Within 24 Hours.
I HOPE THIS HELPS
Sincerely, Yasin Co Productions International Inc Tech Team 5
- JotForm SupportliyamAnswered on August 13, 2011 at 02:44 PM
If I'm not mistaken, your account was one of those that I have reactivated recently. Your account is already active. You may also read the email that I recently sent so to understand what caused your account to being suspended.
I also agree with yasinco, forms that have all capital letters may seem to look like a spam, a login form is always being suspected for phishing as JotForm does not have a login capability on the forms created by users.
If you have other questions or concerns, please do let us know.