What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account has been suspended

    Asked by smartsales on August 13, 2011 at 01:03 PM

    I have a free account that is only a few days old and has 3 forms.  We have tested them only a few times.  The account has been suspended for violation of TOS, perhaps phishing. 

    I don't know what this is about.  All forms had Captcha code.

    Tell me how to correct this please.  Email isn't workng!

    Page URL:

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    Answered by yasinco on August 13, 2011 at 02:39 PM

    Almost Every Time You Open An Account It Does That. It Happend To Me Too.

    And They Reavtivated My Account Too.

    Follow These Instructions: 

    1. Make Sure None Of The Forms Have All Capitals

    2. Make Sure The Forms Have No Words Like: Login Signin Logout Signout


    If That s Not The Case Contact Them Asking To Un Suspend Your Account At:


    They Will Unlock It Within 24 Hours.



    Sincerely, Yasin Co Productions International Inc Tech Team 5



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    JotForm Support

    Answered by liyam on August 13, 2011 at 02:44 PM

    Hello smartsales,

    If I'm not mistaken, your account was one of those that I have reactivated recently.  Your account is already active.  You may also read the email that I recently sent so to understand what caused your account to being suspended.

    I also agree with yasinco, forms that have all capital letters may seem to look like a spam, a login form is always being suspected for phishing as JotForm does not have a login capability on the forms created by users.

    If you have other questions  or concerns, please do let us know.