HIPAA: The changes I make in the PDF Editor are not saving

  • VentilitySleepSolutions
    Asked on March 16, 2022 at 11:56 AM

    Hi there. Many thanks for you reply, I've tried for several hours, I change items in pdf editor but they just don't to save. Kind regards. Steve

    Page URL: https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report/
  • Kim JotForm Support
    Replied on March 16, 2022 at 12:45 PM

    Hi Steve,

    Thanks for reaching out Jotform support, we hope you are safe and well. The PDF editor automatically saves your work you will see that every changes is being saved on top of the page. Please see the image below:

    1647448920 623213582ad78 Screenshot 10

    May I have the Form URL that you are using to create a PDF form. We're looking forward to your response.

    Regards,
    Kim

  • VentilitySleepSolutions
    Replied on March 16, 2022 at 12:48 PM

    Hi Kim,

    Yes of course, many thanks. https://hipaa.jotform.com/220603398895365

    Kind regards

    Steve

  • Kat JotForm Support
    Replied on March 16, 2022 at 1:52 PM

    Hi Steve,

    Happy to help!

    As your account is HIPAA-Enabled, we are unable to log in to check natively; however, I made a clone of your form in our HIPAA test account and attempted to edit within the PDF Editor and was unable to replicate the issue.

    I have gone ahead and cleared the form caches. If you switch browsers and/or clear your browser cache and cookies and try again, does the issue persist?

    We look forward to your response!