HIPAA: The changes I make in the PDF Editor are not saving

VentilitySleepSolutions
Asked on March 16, 2022 at 11:56 AM

Hi there. Many thanks for you reply, I've tried for several hours, I change items in pdf editor but they just don't to save. Kind regards. Steve

This is a re-post of a comment on How to Customize PDF Submissions Report

Page URL:
https://www.jotform.com/help/384-how-to-customize-pdf-submissions-repo<br/>rt/
Kim

Jotform Support

Answered on March 16, 2022 at 12:45 PM

Hi Steve,

Thanks for reaching out Jotform support, we hope you are safe and well. The PDF editor automatically saves your work you will see that every changes is being saved on top of the page. Please see the image below:

May I have the Form URL that you are using to create a PDF form. We're looking forward to your response.

Regards,
Kim
VentilitySleepSolutions
Answered on March 16, 2022 at 12:48 PM

Hi Kim,
Yes of course, many thanks. https://hipaa.jotform.com/220603398895365
Kind regards
Steve
Kat

Jotform Support

Answered on March 16, 2022 at 01:52 PM

Hi Steve,
Happy to help!
As your account is HIPAA-Enabled, we are unable to log in to check natively; however, I made a clone of your form in our HIPAA test account and attempted to edit within the PDF Editor and was unable to replicate the issue.
I have gone ahead and cleared the form caches. If you switch browsers and/or clear your browser cache and cookies and try again, does the issue persist?
We look forward to your response!