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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Nothing happens when downloading the submissions or sometimes error downloading Excel submissions.

    Asked by ernani_go on May 30, 2014 at 05:01 PM

    I have the same problem when a try to download Excel file from my "Solicitação de Imagem" form

    array(0) { } {"error":"No action was provided. Please check your request","success":false,"duration":"0.000"}
    When I download from another form it is Ok

    Submissions download Error when download
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    Answered by jedcadorna on May 30, 2014 at 07:03 PM

    Hello,

    I didn't encounter any errors when trying to download the submission in excel but the problem is it doesn't do anything. Nothing happens after clicking on "Download as: Excel".

    I tried clearing your form cache but this doesn't help either. Let me forward this our dev team to investigate further this issue. We'll notify you via this thread and for updates. We apologize for inconvenience.

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    JotForm Support

    Answered by alp_deniz on June 27, 2014 at 11:10 AM

    Hello, 

    The problem is identified and fixed. Please let us know if a problem still exists.

    Kind regards

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    Answered by henri2398 on August 23, 2014 at 07:41 AM

    However, if in future you get any errors related to excel file then you can follow the tutorial mentioned here - Steps how to fix corrupt excel sheet - screenshot! That will help you in fixing the problems.