Nothing happens when downloading the submissions or sometimes error downloading Excel submissions.

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    Asked on May 30, 2014 at 05:01 PM

    I have the same problem when a try to download Excel file from my "Solicitação de Imagem" form

    array(0) { } {"error":"No action was provided. Please check your request","success":false,"duration":"0.000"}
    When I download from another form it is Ok

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    Answered on May 30, 2014 at 07:03 PM


    I didn't encounter any errors when trying to download the submission in excel but the problem is it doesn't do anything. Nothing happens after clicking on "Download as: Excel".

    I tried clearing your form cache but this doesn't help either. Let me forward this our dev team to investigate further this issue. We'll notify you via this thread and for updates. We apologize for inconvenience.

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    Answered on June 27, 2014 at 11:10 AM


    The problem is identified and fixed. Please let us know if a problem still exists.

    Kind regards

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    Answered on August 23, 2014 at 07:41 AM

    However, if in future you get any errors related to excel file then you can follow the tutorial mentioned here - how to repair corrupted Excel file! That will help you in fixing the problems.