Email form not sending email to recipient

  • mserebrin
    Asked on May 30, 2014 at 5:50 PM

    Although I receive the test email and also the notification, upon filling out the form on the website to test, the auto respond email is not being received???

    Website URL: http://safehavencredit.com/Credit-Repair/credit-repair-seattle.html

    I am having this same problem with other forms on this website.  Thanks in advance for your response.

  • Carina
    Replied on May 30, 2014 at 7:26 PM

    I made a test submission and received the auto-responder (the copy of the form sent to the person filling in the form):

    Email form not sending email to recipient Image 1 Screenshot 20

    Have you checked the Spam folder? As the auto-responder is sent from a noreply address maybe your email provider is blocking its delivery. 

    You may also try adding a custom sender email using Mandrill.

    Can you please indicate an email address that is not receiving the auto-responder, so that we can check if it is in our bounce list, or if the mail is being sent?

    Thank you

  • mserebrin
    Replied on June 5, 2014 at 11:31 AM
    The two email addresses I used were: marks.icu609@gmail.com and
    mserebrin@gmail.com
    ...
  • Welvin Support Team Lead
    Replied on June 5, 2014 at 1:44 PM

    There should be no issues when using a Google Email Address. I have submitted a test data to your form. Please kindly check if you receive an email.  Also, we suggest adding noreply@jotform.com to your safe sender list and/or contact list in Google.

    Thanks

  • mindandbodycodingsystems
    Replied on August 21, 2014 at 5:29 AM

    In the Auto response email I have no reply as the sender, but In the Auto response, recipient is not showing as an option, only your email. Is this right? Because according to the guide its 'showing as recipient for the option.