ReCaptcha doesn’t work

  • mkornegay2
    Asked on March 16, 2022 at 9:21 PM

    The Hcaptcha and ReCaptcha do not work. They either cause errors or get cut off so you can’t select all the images or the select the verify button because it gets cutoff. It also affects any module before it. It interferes with the popup calendar and keeps you from choosing the date. Only the Jotform Captcha works (which I had to install). Why is this happening? You have ruined my sites.

  • Rahul JotForm Support
    Replied on March 17, 2022 at 2:10 AM

    Hello Matt,

    Thank you for contacting Jotform Support. We apologize for the inconvenience this may have caused you. I have tried to fill out the cloned version of this form and I was able to complete it without any issues. See the screencast showing my test result below:

    1647496942 6232ceee3064f Captch issue on Screenshot 10

    To be able to investigate the issue further, can you please share the details mentioned below?

    • A recording showing what exact steps you are taking to reproduce the issue on your end. You may use Vidyard to record your screen and then share the recording link here in this thread.
    • Some screenshots show the Console report to check if there is an error message there.

    We look forward to hearing from you.