What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancelling Subscription

    Asked by RecycledPercussion on May 31, 2014 at 01:37 PM

    I am trying to cancel my Jotform account...don't need it anymore.

    Kind of dissapointing that you guys make it so difficult to find and then when I did find it the operation failed.

    Account is Recycled Percussion...please cancel


    Dean Egnater


  • Profile Image

    Answered by bob on May 31, 2014 at 03:04 PM

    As per your confirmation, we've cancelled it and your account is scheduled to be downgraded on 6/29/2914. You may check it now.

    If you want to cancel or downgrade next time in the future, you can click on the Free Plan or Downgrade button and it will ask for confirmation to cancel subsciption. Please follow the screenshot below:


    You can get there by clicking on the Pricing Plan.

    You may also find it in your Account Billing tab.

    Please get back to us with updates about your query.