Cant access my account

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    Asked on May 31, 2014 at 06:27 PM

    Hello

    It has been some time since i last used jotform and i would like to reuse my account and build some forms however i do not remeber my password and everytime i attemopt to resend instructions to my email to reset my password no email comes through.

    Jot form tells me instructions have been sent to my email but it doesnt send an email therefore i cannot reset my password or access my account.

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    BryanPaulo
    Answered on May 31, 2014 at 06:50 PM

    Thank you for contacting us.

    Your email address was listed on our bounce list. This is the reason why you are not receiving the password reset email. Kindly try to request another password reset, you should be able to receive the email now. If it's still the same thing, please let us know.