What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cant access my account

    Asked by on May 31, 2014 at 06:27 PM


    It has been some time since i last used jotform and i would like to reuse my account and build some forms however i do not remeber my password and everytime i attemopt to resend instructions to my email to reset my password no email comes through.

    Jot form tells me instructions have been sent to my email but it doesnt send an email therefore i cannot reset my password or access my account.

  • Profile Image

    Answered by BryanPaulo on May 31, 2014 at 06:50 PM

    Thank you for contacting us.

    Your email address was listed on our bounce list. This is the reason why you are not receiving the password reset email. Kindly try to request another password reset, you should be able to receive the email now. If it's still the same thing, please let us know.