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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How customisable are your auto response emails

    Asked by Mark  on June 01, 2014 at 01:19 PM


    I am wanting to build an "Instant Quote" system for a client. One method I am considering is creating a form, and then creating a customised auto response for each form. The form would be attached to a product by way of an expandable element and the client would fill in their details, answer a couple of basic questions and then send. The reponse they get would include details about the product they had just been viewing, which would also include a photo and have a layout of our choosing.

    So, my question is, can we design the layout of the auto response, and, if we have 100 forms, could we then have 100 auto responses? (one attached to each form)

    Thanks in advance.


    Mark White

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    JotForm Support

    Answered by jonathan on June 01, 2014 at 04:30 PM

    Hi Mark,

    Thank you for contacting us.

    First off, if you have not done so yet, I would like to suggest that you register a JotForm username/account (for FREE), for us to provide you much better assistance. Having an account with us, will allow you also to easily monitor any updates and notificcations with regards to your questions or messages.

    Please use this link to register https://www.jotform.com/signup -- you can use the email address you have used in posting your message here.


    As for the answer to your question, it is YES.

    I believe JotForm form is capable of achieving what you require on the

    Autoresponder Email of the form.

    The Autoresponder email is customizable to match the design layout you require.

    You can include images on the email using the image tool found in the email message editor


    Please inform us if you need further assistance.