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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some people that complete my form, do not see the

    Asked by KenL321 on August 14, 2011 at 05:21 PM

    I work with Life Scout who want to be Eagle rank Boy Scouts.  A number of them have report that after the form is completed they do not see the "submit" button, so can not submit the information.  I see it on my laptop, but they report they cannot.   Any reason this occurs, that you know of.  

    Thanks.

     

    Ken L

    Page URL:
    http://web.me.com/kenl321bsa/Life_to_Eagle/Form.html

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    Answered by yasinco on August 14, 2011 at 07:47 PM

    This Happens Sometimes Just Remove The Form From Your Website And Embed It With An Iframe Code. The Submit Button Is There If You Want To See It Click A Field On Your Form And Keep Hiting The tab Button. If You Need Help Im Not A Jotform Expert But This Happens To Me Alot So Just Email Me At:

    yasincoproductions@gmail.com 

    P.S.: Your Website URL Is Annoyingly Long So This Is Your New Website URL: http://www.lifetoeagle.tk/

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    JotForm Support

    Answered by NeilVicente on August 14, 2011 at 07:56 PM

    Hi Ken,

    Under Safari, your form looks alright and the submit button is properly displayed. On other browsers, however, the form does not show the submit button. This could be a problem with your form's embed codes.

    While @yasinco may be correct with using iframe code vs the short embed method, I would like to point out that you have other issues with your form. It is still embedded using the codes provided by the old version of Jotform, or version 2.

    I advise you to log in to JotForm v3 - http://www.jotform.com then get your form's embed codes. Try using the short Embed <> code first then test your page using either Firefox or Chrome. If the problem still persists, then that's the time to use iFrame.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    Let us know if none of these solutions help. Thanks!


    Neil