What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error Message: The Merchant Country is Not Supported

    Asked by epdformacion on June 02, 2014 at 07:39 AM

    Why do I get a message stating that the merchant country is not supported when configuring the PayPal payment wizard in the form builder?

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    JotForm Support

    Answered by abajan on June 02, 2014 at 08:06 AM

    Unfortunately, as explained by our colleague NeilVicente hereCanada, United Kingdom and United States (and recently France) are the only countries supported with Paypal Website Payments Pro (PayPal Pro). Since your PayPal account is not based in any of those countries, you will need to substitute another payment method like regular PayPal:


    If you need further help with this, please let us know.


    Thanks