What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you talking about this form? http://form.jotform.com/form/40641898822362
When you say that the text of your text box is not changed when previewing it, do you mean that the new translation does not appear? I can see that your form has two options for language, English (UK) and French, but it does not translate to French, do your refer to that behavior?
I cloned your form and translated it, but I the translation saved and works with no issues, here it is: http://form.jotformpro.com/form/41525230770952
Kindly let us know if that is not what you are talking about.