What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happen if I exceeded the allocated submissions for the month

    Asked by larrykilham on June 02, 2014 at 11:05 AM

    What happens if my plan overflows in a given month? For example, if I have the free 100-or-less plan and then a month comes along when I receive 250 submissions?

    (Of course, I am willing to change to a higher capacity plan if I believe that higher number of submissions will continue, but the submissions jump might be an anomoly.)

    Thanks,

    Larry

     

    Submissions jump thanks then
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 02, 2014 at 01:25 PM

    Hi Larry,

    Your forms will be temporarily disabled when your account exceeds the submissions limit allocated for the month. With that said, your form will automatically stop from accepting submissions since the following error will be displayed over your form every time you load it on your browser. Of course, you will be notified thru email when you're running out of submissions quota.

    To enable your forms back, it's either you upgrade your account to a higher plan for a higher limits. Or if you don't wish to upgrade, you have to wait until the submissions counter resets to zero which will happen every first day of the following month.

    Should you have further questions, let us know.

    Regards!