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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can attachments be imported along with form data?

    Asked by ryanmichael on June 02, 2014 at 04:54 PM

    Hello,

     

    I've visited http://import.jotform.io/ to experiment with your import functionality. I've been able to import submissions for a form that only has a text field. I then created another which has an attatchment field for uploading a file. The example generated on the page showing how the csv or xls should be formatted, but it makes no mention of how to deal with attachments, and I can't find any documentation on it. 

    Thank you,

    Michael

    Page URL:
    http://www.jotform.us/form/41526698106156

    Screenshot
    form data Submissions JotForm text field CSV
  • Profile Image
    JotForm Support

    Answered by Welvin on June 02, 2014 at 08:14 PM

    Hi Michael,

    You have to make sure that the source file is in the right format and contains the data that match with your form fields.

    Anyway, I've tried it here and it comes with an error preventing me to proceed with the import process. Let me forward this thread to our developers so they can further check this and further inform us if file upload is allowed.

    We'll update this thread once we heard some news from them (developers).

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 03, 2014 at 02:20 AM

    Just a follow up question, did you attach the CSV or Excel File to the import app? You have to attach the CSV or Excel file that contains the attachments to the Select Source File button before hitting the Import Button.

    Just in case you have attached the file, when hitting Import, does it gives you any error? Also, is there any way you could send us the CSV or Excel file that you want to import?

    If you have any questions, please let us know here!

    Thanks

  • Profile Image

    Answered by ryanmichael on June 03, 2014 at 02:22 PM

    Thanks for responding,

     

    I'm stuck here: "Excel file that contains the attachments". By what means will the attatchments be included in the xsl or csv? The instructions for on import.jotform.io are the same for my form with only a textfield for name as my form with a name texfield and attachment field.

     

    [textfield for name]

    http://www.jotform.us/form/41526022969154

    So with xsl, this has one column, "3_Name_textbox"

     

    [textfield and attatchment]

    http://www.jotform.us/form/41526698106156

    What needs to be done differently here to include and from there import attatchments like images?

  • Profile Image
    JotForm Support

    Answered by jonathan on June 03, 2014 at 04:02 PM

    Hi,

    Our colleague Welvin had already submitted a bug ticket report regarding the issue on Import Data app. The ticket is now currently assigned to a developer. 

    We will notify you when we have update on the status of the report.

    Thanks.