Forms revert back to a previous version.

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    PDGG
    Asked on June 03, 2014 at 12:12 AM

    I keep having the same problem.  Almost every other form I create, it reverts back to a previous version, after it's all saved and checked and going well.  I go to the same form later in the day, or a day or two later, and it's reverted to the previous version.  Sometimes I can get the correct (latest) version with Revision History, but in the meantime, people are getting the wrong (usually a preliminary) version of the form!

    This has happened repeatedly to me, on two different Jotform accounts (but without switching between accounts), with multiple forms.

    This makes me wonder if Jotform isn't ready for prime time, if forms are going to revert back to an old version and not even let me know....

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    Jeanette
    Answered on June 03, 2014 at 12:19 AM

    We had a database replication issue around 2 weeks ago. This doesn't mean our product is not reliable, sytem glitches actually happen to bigger companies such as Google, Facebook or Yahoo.

    Have you tried opening the forms in an Incognito Windows (Chrome) ?  I would also recommend you to clear your browser's cache and do a fresh login to your JotForm account. Using revision history is a good resource. However, if the problem continues after all these recommendations, do get back to us and we will report this to our 2nd level engineers.