What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms revert back to a previous version.

    Asked by PDGG on June 03, 2014 at 12:12 AM

    I keep having the same problem.  Almost every other form I create, it reverts back to a previous version, after it's all saved and checked and going well.  I go to the same form later in the day, or a day or two later, and it's reverted to the previous version.  Sometimes I can get the correct (latest) version with Revision History, but in the meantime, people are getting the wrong (usually a preliminary) version of the form!

    This has happened repeatedly to me, on two different Jotform accounts (but without switching between accounts), with multiple forms.

    This makes me wonder if Jotform isn't ready for prime time, if forms are going to revert back to an old version and not even let me know....

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    JotForm Support Manager

    Answered by Jeanette on June 03, 2014 at 12:19 AM

    We had a database replication issue around 2 weeks ago. This doesn't mean our product is not reliable, sytem glitches actually happen to bigger companies such as Google, Facebook or Yahoo.

    Have you tried opening the forms in an Incognito Windows (Chrome) ?  I would also recommend you to clear your browser's cache and do a fresh login to your JotForm account. Using revision history is a good resource. However, if the problem continues after all these recommendations, do get back to us and we will report this to our 2nd level engineers.