What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional email

    Asked by mendycgi on August 15, 2011 at 03:03 AM

    Am I able to send dif autoresponders based on the senders responses TO THE SENDER.. not one of my staff.


    EX. If he chooses "Will send files later" -- He gets an autoresponder reminding him to send the files.


    I noticed that I can send messages to specific email addresses based on rules.. but I didn't see an option to send to the actual sender based on rules.. 

  • Profile Image

    Answered by mendycgi on August 15, 2011 at 04:19 AM

    I figured out how to do it. Nevermind :-) You guys really do think of everything

  • Profile Image

    Answered by allanftd on August 15, 2011 at 04:28 AM

    Hi Mendycgi,

    Glad that you were able to sort it our yourself. For any other concerns, please refer to our User Guide or simply drop us a line.

    Thank you and enjoy using JotForm!


  • Profile Image

    Answered by aletics on August 17, 2013 at 05:21 PM

    How DID you do it?

    I'm making a survey that will have a bunch of check boxes. If the user checks box A and B, they should receive email 1. If they check B and C, they should receive email 2. If they check A and C, they should receive email 3.

    This will have many more conditions than my example, but that gets the point accross. Is it possible to many a complicated series of IF, THEN, ELSE statements and email an automatic response to the SENDER based on their input?

  • Profile Image
    JotForm Support

    Answered by jonathan on August 17, 2013 at 06:52 PM

    @ aletics

    Hi, please review this guide How-to-send-to-a-specific-email-address-based-on-a-selection

    But I should remind you, the condition email will NOT work when using Checkbox fields.

    This must be your case why your condition email looks as if it is not working.

    I suggest you use other method and fields to create the condition.

    You see, the checkbox will allow multiple selection of options , this can cause problem to the condition email (when several checkboxes are selected, then several email will be triggered)

    Hope this help. Inform us if you need further assistance.


  • Profile Image

    Answered by aletics on August 17, 2013 at 08:23 PM

    Thanks jonathan, but I'm not sure that meets my needs.

    I'm looking to send the response email to the email address of the person filling out the form (which is gathered using the email field in the form). Basically, can the send to email be a variable?

  • Profile Image
    JotForm Support

    Answered by jonathan on August 17, 2013 at 08:37 PM

    @ aletics

    Hi, please create a new topic for this. Use this link http://www.jotform.com/contact.

    This way, we can dedicate the attention your needs.

    We will attend to your post as soon as we can.