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    Not able to download submissions to excel

    Asked by service@21vek.by on June 03, 2014 at 03:44 AM
    Screenshot
    excel
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    JotForm Support

    Answered by EltonCris on June 03, 2014 at 05:22 AM

    Hi,

    I have managed to download the excel submissions of your form. Since the submissions is pretty big enough to handle on the submissions page, you will be prompted with a window message containing the excel file URL that you need to open to be able to download the excel file.

    Please try it again or use this URL https://www.jotform.com/excel/41531983376057 to download your form submissions to excel.

    Let us know if the issue persists on your side. Thanks!

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    Answered by service@21vek.by on June 03, 2014 at 09:09 AM

    Hi 

    Thanks, I managed to upload a file, but it has changed the coding. it consists of some question marks. how can I fix it?

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    JotForm Support

    Answered by KadeJM on June 03, 2014 at 10:53 AM

    I checked on this and I can confirm the same results even with the latest version of Excel. It appears to be getting encoded wrong for Excel which in turn is then getting misread when the file is opened or it could be something els. Anyhow, this leads me to think that there might be something wrong since I don't think the data should be coming through like that. I've sent this over to our developers so they can help take a better look at it. As soon as something more is known here we'll update you here. 

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    JotForm Support

    Answered by liyam on June 04, 2014 at 12:14 AM

    Hello,

    The developer assigned to this made updates recently.  You may now download again an excel version of your submissions.  If the problem persists, please do let us know.

    Thanks.