What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error when fields are incomplete

    Asked by Thorpeedo on June 03, 2014 at 06:26 AM

    Hi there, 

    I have set up a form on a web page on my site. If I try to enter the form with a missing field I get the message below but when I click on the 'go back' link I get a blank screen. Please advise how I change the direction of the 'go back' link. Many Thanks, Matt.  

    Incomplete Values
    There are incomplete fields in your submission: First Name is required Country is required Email Address is required Surname is required Date of Birth (DD/MM/YY) is required Enter your chosen watch name. is required
    Please go back and fix the problem(s)
    Page URL:
    http://www.smartturnout.co.uk/fathers-day

    Screenshot
    problem name message date of birth
  • Profile Image

    Answered by jedcadorna on June 03, 2014 at 08:53 AM

    Hello,

    Thank you for contacting us.

    The validation error should be the one that will be displayed when some of the required fields is not filled. Something like this. 

    I suggest that you use the iframe embed code so that you will not be redirected to "Incomplete Values" page. This normally appears if the validation is bypassed or some conflicts in your script are causing the validation not to work and by embedding the iframe code conflicts should be gone and form validation should work properly.