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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I fix the incorrect characters on excel?

    Asked by canefe on June 03, 2014 at 09:45 AM

    Hi,

     

    When i push the excel button on form, ı get a lot of incorrect characters on excel.  

     

    excel
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    JotForm Support

    Answered by ashwin_d on June 03, 2014 at 11:10 AM

    Hello canefe,

    Do you mean to say that when you download your submissions in excel, you see the "?" character in several cells?

    I did try to download your submissions and I was able to replicate the problem. This issue has been already reported to our back end team. I am creating a bug report for you as well and we will get back to you as soon as this issue is fixed.

    Thank you!

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    JotForm Support

    Answered by liyam on June 04, 2014 at 12:11 AM

    Hello canefe,

    The developer assigned to this made updates recently.  You may now download again an excel version of your submissions.  If the problem persists, please do let us know.

    Thanks.