How can I fix the incorrect characters on excel?

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    Asked on June 03, 2014 at 09:45 AM



    When i push the excel button on form, ı get a lot of incorrect characters on excel.  


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    Answered on June 03, 2014 at 11:10 AM

    Hello canefe,

    Do you mean to say that when you download your submissions in excel, you see the "?" character in several cells?

    I did try to download your submissions and I was able to replicate the problem. This issue has been already reported to our back end team. I am creating a bug report for you as well and we will get back to you as soon as this issue is fixed.

    Thank you!

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    Answered on June 04, 2014 at 12:11 AM

    Hello canefe,

    The developer assigned to this made updates recently.  You may now download again an excel version of your submissions.  If the problem persists, please do let us know.