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    Conditional Fields in Notification Email

    Asked by velassaru on August 15, 2011 at 08:06 AM

    I use the From Collapse function on my form as there are sections on the form which are optional. In my case (see submitted URL below) this form allows a guest complete the main form and has the option to click the "2nd Occupant" or "3rd Occupant" form collapse buttons to complete those sections if they wish to.

    Now, if a guest completes the main form but DOES NOT collapse/complete the 2nd Occupant/3rd Occupant sections and submits this, I recieve a notification email with all the guests details including the blank fields for the 2nd Occupant/3rd Occupant sections. Is there any way I can NOT receive the blank sections on the form collapse sections unless someone completes it?

    Page URL:

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    JotForm Support

    Answered by NeilVicente on August 15, 2011 at 08:39 AM


    There is no easy way to do this but there is a workaround which may take some effort to implement. Here's how it's going to work:

    Create three separate notifications for 1 guest, 2 guests, 3 guests submissions

    Modify these notifications to show only the sections that matter. For example, notification for single guest will only display filled out sections for a single occupant. Same goes for 2 guests and 3 guests.

    To delete sections, simple click on its row then click the Delete row button

    Implement a set of conditions that will choose a notification to send to you depending on the fields filled out by the customer.



    Let me know if you have questions regarding this workaround. Thanks!


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    Answered by velassaru on August 15, 2011 at 09:35 AM

    Hey Neil,

    You're right about it being no easy task, but you're a genius! Been playing around with the Conditions bit but got no where as I was just being daft! Will give this a go.


    Thanks v. much!!


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    JotForm Support

    Answered by NeilVicente on August 15, 2011 at 09:57 AM

    Please do test this workaround for your form. You may use a clone for testing purposes to prevent complications in your original form. Let us know how it works for you. I'll be looking forward to your updates. Thanks!

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    Answered by kurumba on October 07, 2011 at 05:31 AM

    Had to use this format again for another form recently and you popped into my head! Just want to say thanks again for this! It has been really helpful!

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    JotForm Support

    Answered by NeilVicente on October 21, 2011 at 07:49 AM


    You are very much welcome to use this workaround. Should you have other questions or concerns, please do let us know. Thanks!