What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Virus when I try to access submissions!

    Asked by codamountain on June 03, 2014 at 10:05 AM

    Help, there is a virus popping up ads when I try to access our submissions! We are running a camp which starts Sunday and need this fixed immediately.  Can you help us?

    Also, for several weeks, jotform has not been forwarding submissions.

    Submissions Access Submissions JotForm and
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    JotForm Developer

    Answered by mustafa on June 03, 2014 at 10:06 AM

    Can you write down your form link please?

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    Answered by codamountain on June 03, 2014 at 10:08 AM

    When I click on the form it sends me elsewhere.  

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    JotForm Developer

    Answered by mustafa on June 03, 2014 at 10:09 AM

    Which form is it?

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    Answered by codamountain on June 03, 2014 at 10:10 AM

    How do I get to the link when I can't get to the form?  There are pulsing ads on either side...and even when I try to post this it sends me elsewhere to another webpage.

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    Answered by codamountain on June 03, 2014 at 10:11 AM

    Two forms:

     

    Scholarship form

    Academy

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    JotForm Developer

    Answered by mustafa on June 03, 2014 at 10:20 AM

    I could succesfully reach your submissions with no hussle, problem may be related to your browser. I suggest you to try with a different browser if possible.

     

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    Answered by codamountain on June 03, 2014 at 10:37 AM

    thanks so much...will try a different browser...

     

    I haven't had trouble before quite like this until today...

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    Answered by jedcadorna on June 03, 2014 at 12:19 PM

    Hello,

    Try also clearing your temp file or browser cache if that helps or just follow the advice provided by our developer.