Virus when I try to access submissions!

  • Profile Image
    codamountain
    Asked on June 03, 2014 at 10:05 AM

    Help, there is a virus popping up ads when I try to access our submissions! We are running a camp which starts Sunday and need this fixed immediately.  Can you help us?

    Also, for several weeks, jotform has not been forwarding submissions.

  • Profile Image
    mustafa
    Answered on June 03, 2014 at 10:06 AM

    Can you write down your form link please?

  • Profile Image
    codamountain
    Answered on June 03, 2014 at 10:08 AM

    When I click on the form it sends me elsewhere.  

  • Profile Image
    mustafa
    Answered on June 03, 2014 at 10:09 AM

    Which form is it?

  • Profile Image
    codamountain
    Answered on June 03, 2014 at 10:10 AM

    How do I get to the link when I can't get to the form?  There are pulsing ads on either side...and even when I try to post this it sends me elsewhere to another webpage.

  • Profile Image
    codamountain
    Answered on June 03, 2014 at 10:11 AM

    Two forms:

     

    Scholarship form

    Academy

  • Profile Image
    mustafa
    Answered on June 03, 2014 at 10:20 AM

    I could succesfully reach your submissions with no hussle, problem may be related to your browser. I suggest you to try with a different browser if possible.

     

  • Profile Image
    codamountain
    Answered on June 03, 2014 at 10:37 AM

    thanks so much...will try a different browser...

     

    I haven't had trouble before quite like this until today...

  • Profile Image
    jedcadorna
    Answered on June 03, 2014 at 12:19 PM

    Hello,

    Try also clearing your temp file or browser cache if that helps or just follow the advice provided by our developer.