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codamountainAsked on June 3, 2014 at 10:05 AM
Help, there is a virus popping up ads when I try to access our submissions! We are running a camp which starts Sunday and need this fixed immediately. Can you help us?
Also, for several weeks, jotform has not been forwarding submissions.
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Mustafa VP of ProductReplied on June 3, 2014 at 10:06 AM
Can you write down your form link please?
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codamountainReplied on June 3, 2014 at 10:08 AM
When I click on the form it sends me elsewhere.
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Mustafa VP of ProductReplied on June 3, 2014 at 10:09 AM
Which form is it?
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codamountainReplied on June 3, 2014 at 10:10 AM
How do I get to the link when I can't get to the form? There are pulsing ads on either side...and even when I try to post this it sends me elsewhere to another webpage.
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codamountainReplied on June 3, 2014 at 10:11 AM
Two forms:
Scholarship form
Academy
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Mustafa VP of ProductReplied on June 3, 2014 at 10:20 AM
I could succesfully reach your submissions with no hussle, problem may be related to your browser. I suggest you to try with a different browser if possible.
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codamountainReplied on June 3, 2014 at 10:37 AM
thanks so much...will try a different browser...
I haven't had trouble before quite like this until today...
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jedcadornaReplied on June 3, 2014 at 12:19 PM
Hello,
Try also clearing your temp file or browser cache if that helps or just follow the advice provided by our developer.