What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I delete a PayPal pay option?

    Asked by newminowaplayers on June 03, 2014 at 11:58 AM

    I think I entered the password to the PayPal account incorrectly from JotForm, so the form doesn't allow the buyer to be redirected to PayPal.  When I try to re-enter the wizard that originally asked for that information, it tells me I need to delete the original....can't have more than one payment option, but I can't figure out how to do that.



    Sheryl Scheffert

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    Answered by BryanPaulo on June 03, 2014 at 01:52 PM

    Thank you for contacting us.

    You won't be needing your password when adding PayPal payment option to your form. You will only be needing the email address associated to your PayPal account and you can change that by running the wizard again.

    If you

    still wish to remove PayPal payment option from your form, right click the paypal field then select delete (see image below).


    I've tried to submit from your form, it was actually redirecting to paypal but there is a problem with the email address entered during the setup. To fix that, please follow the instruction below:

    Please let us know if you still need further assistance.

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    Answered by laliaharris on September 08, 2016 at 01:43 PM

    I need to know how to do this as well but your image files have disappeared.  
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    JotForm Support

    Answered by Jan on September 08, 2016 at 02:59 PM


    I have created a separate thread for you, here's the link: https://www.jotform.com/answers/927476. I will post my reply on that thread. Thank you.