What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to I change my payment details?

    Asked by jaymyers on August 15, 2011 at 09:09 AM

    I need to change the credit card on file and I can't find the option anywhere...

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    JotForm Support

    Answered by NeilVicente on August 15, 2011 at 09:24 AM

    Hi Jay,

    Your subscription's billing is handled by our chosen payment gateway for credit card paid subscriptions, Plimus. For that matter, any changes you want to apply on your billing information can be done by logging in to Plimus using the ID and password sent to your e-mail when you first paid for your subscription. These are different from your JotForm account details. Your Plimus ID is made up of numbers.

    If you cannot find your Plimus password, you may have it reset by using this forgot password page. Once you're able to log in, you can then manage your billing information for your JotForm Premium subscription.

    Let us know if you need further assistance with regard to this issue. Thanks!


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    Answered by allanftd on August 16, 2011 at 09:06 AM

    Hi jaymyers,

    Sorry but for some reason your response did not show up in the forum page. Please reply again using this link - http://www.jotform.com/answers/38689-How-to-I-change-my-payment-details#2.

    We'll await your response so that we can further assist you. 


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    Answered by jaymyers on August 16, 2011 at 09:10 AM

    I just tried this with no success. When I go to edit the card I get this message:

    Note: in order to add a card please go to "My Account" tab, select a subscription you would like to associate the new card with and click on "Change" in "Payment Method" column.

    Then when I go to said Account tab there is nothing listed under subscription to associate the new card number with... What do I do. I just want to continue my subscription and update my card details but I can't figure out how...



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    Answered by allanftd on August 16, 2011 at 09:48 AM

    Hello jaymyers,

    I'm sorry to hear that you're still having difficulty with changing your cc details. However, much as we'd like to assist you further, the problem lies within Plimus' system. Please contact their Customer Support Team for further assistance. 

    You may also try to resubscribe using Paypal if you have a Paypal account. You can also subscribe with a credit card via Paypal (choose "No, I don't have a Paypal account).

    Please let us know if we can be of further assistance. Sorry again for the trouble.