What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I create auto replies with if I get a paid plan?

    Asked by kidsrockfree on June 03, 2014 at 12:59 PM

    Hello there,


    I wanted to know, if with paid version of Jot Form, is it possible to have an automated reply reciept to customers? Thank you

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    Answered by EliezerN on June 03, 2014 at 02:19 PM


    Do you mean the Autoresponders that are sent to the form submitters they send the form? If so, then let me inform you that it is possible even with the Free plan. To setup an Autoresponder email simply follow these steps:

    1. Click on "Setup & Embed" tab on the form builder toolbar.
    2. Click on "Email Alerts"
    3. Click on "Add New Email"

    4. Select "Autoresponder Email" and click "Next"

    5. Put your Sender Name, Select your Sender Email (we advice to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.) Reply-to Email should be your email address. Important: The Recipient Email should be the "Email" field of your form:

    6. Click "Next" and then "Finish" buttons to save the autoresponder email. Please be sure to save your form changes.

    You can find these steps in this guide: Creating a form autoresponder
    That autoresponder will include the answers the user submitted.
    Please inform us if you need further assistance with this query.
  • Profile Image

    Answered by EliezerN on June 03, 2014 at 02:22 PM

    Again, please let me emphasize that you can accomplish that even with the free plan, there is no need to upgrade to a paid plan in order to use our features. They are all available for paid and free users.


  • Profile Image

    Answered by kidsrockfree on June 04, 2014 at 02:40 PM

    Thank you for your response. That was very helpful!