What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help - not able to view uploads

    Asked by lauradonald on June 03, 2014 at 01:08 PM


    I'm not able to view the docs people submit.  When I click on the link, it says access denied.  Please help.

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    JotForm Support

    Answered by Mike_T on June 03, 2014 at 02:25 PM

    Thank you for contacting us.

    My test submission went through with attached file just fine.

    Incorrect upload links might be caused by account name change. Have you ever changed your JotForm account name? If yes, please provide us with your original account name.