Help - not able to view uploads

  • Profile Image
    lauradonald
    Asked on June 03, 2014 at 01:08 PM

    Hello,

    I'm not able to view the docs people submit.  When I click on the link, it says access denied.  Please help.

  • Profile Image
    Mike_T
    Answered on June 03, 2014 at 02:25 PM

    Thank you for contacting us.

    My test submission went through with attached file just fine.

    Incorrect upload links might be caused by account name change. Have you ever changed your JotForm account name? If yes, please provide us with your original account name.