What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do you delete a yearly subscription? I need to unsubscribe as my company no longer has a process in place where I need jotform

    Asked by Jelaine Foster on August 15, 2011 at 09:21 AM

    I purchased an annual subscription in May 2011 but since then there have been changes in company structure and job desciption and my way of gathering information is no longer used as I have different responsibilities. 


    Can you please let me know how to get rid of an annual subscription. I would like my credit card to stop being charged since my company no longer reimburses it. 


    Thank you in advance


    Jelaine Foster

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 15, 2011 at 09:37 AM

    Hi Jelaine,

    The subscription you paid for is actually a monthly recurring one. Anyway, I have cancelled your subscription for your convenience.

    You shall no longer be billed after this conversation. If you have other queries or concerns, please don't hesitate to ask. I and other support team members are always ready to help whenever we can.

    Thank you very much for doing business with JotForm. Goodluck with your new endeavors!