Trouble with Dropbox integration

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    Asked on June 03, 2014 at 02:38 PM


    Through Dropbox integration, I'm trying to create form subfolders for each applicant to hold their application materials, including uploaded documents.  Instead, each document and form uploads separately to my general Jotform folder in Dropbox.

    And, when I return to Jotform in edit view, the settings display that the changes I created in integration were not saved.

    Can you help?

    Thank you.


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    Answered on June 03, 2014 at 04:07 PM

    Thank you for contacting us.

    It appears that the issue is caused by the current integration settings. We would like to recommend you to remove the Dropbox integration, and then add it back.

    Please give it a try to see if that helps. If you need any further assistance on this, please let us know. We will be happy to help.